Shipping and Return Policy – Keenbirds


Thank you for choosing Keenbirds for your parrot needs. We strive to provide you with the highest quality products and services. Please read our shipping and return policy carefully to understand how we handle shipping and returns.

Shipping Policy:

  1. Order Processing: Once you place an order with Keenbirds, we will process it within 1-2 business days. Please note that business days exclude weekends and holidays.

  2. Shipping Methods: We offer various shipping methods to ensure your order reaches you in a timely and secure manner. The available shipping options will be displayed during the checkout process, and you can choose the one that suits your requirements.

  3. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at the checkout before you confirm your purchase.

  4. Shipping Time: The estimated shipping time will depend on your location and the shipping method you choose. Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

  5. International Shipping: Keenbirds offers international shipping to select countries. Please note that additional customs duties, taxes, or fees may be applicable upon the arrival of your order. These charges are the responsibility of the customer and are not included in the shipping fees.

  6. Damaged or Lost Shipments: In the rare event that your order arrives damaged or is lost during transit, please contact our customer support within 48 hours of delivery. We will work with you to resolve the issue and ensure your satisfaction.

Return Policy:

  1. Returns Eligibility: We accept returns on most products within 30 days of the delivery date. However, certain items such as live birds or perishable goods are not eligible for return due to their nature. Please contact our customer support for specific return instructions and eligibility details.

  2. Return Process: If you wish to return a product, please contact our customer support within the specified return period. Our team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number.

  3. Return Shipping: When returning a product, you are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the return arrives safely at our facility.

  4. Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued using the original payment method, excluding any shipping charges.

  5. Non-Returnable Items: As mentioned earlier, certain items, such as live birds or perishable goods, are not eligible for return. Additionally, items that have been used, damaged, or altered by the customer may not be eligible for a refund.

Please note that this policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase from Keenbirds. If you have any further questions or concerns regarding our shipping and return policy, please contact our customer support, and we will be happy to assist you.

Thank you for choosing Keenbirds. We appreciate your business and look forward to serving you and your feathered friends.